Due North Car Wash

I have been using Due North Wash in Monticello. The Staff informed me that it was a totally Soft Cloth Wash process. Now I have visually inspected my new 2023 Honda CR-V, and it has scratches in the Clear Coat on both sides front to back. Now I have to get it repaired. I would not use this Car Wash again. I have stopped my Unlimited Monthly membership. I do not give any business a negative review unless it is 100% warranted.

I took my brand new vehicle through here for a free car wash I received back in March. My husband heard something hit the driver side of the car. Now the door has a scratch. If it would have been any of my other vehicles I probably wouldn't have cared but this one is new. I left a voicemail for Due North at 7:30am the next morning about it. I responded to the text survey they sent that afternoon and within a couple hours I received a call from Griffin, not responding to the voicemail i left tjay morning, but inquiring why I responded with a 1 on the text survey. We spoke. He asked me to send pictures and he would review cameras. I emailed him the pictures right away. He responded after a week saying he had been busy and hasn't had time to review the cameras but, was going to. Then, i never heard back. Just be cautious. I should have followed up better but I have been in the midst of a crazy season of life. I didn't have time. I don't get upset very easily, I'm very understanding, and gice people the chance to live up to their word. It irritates me that they didn't at least follow up like they said and had a conversation with me. Just be cautious. Especially if you are going at a time when it's busy like we did.

The first time my girlfriend took her vehicle through the wash, it ripped off a trim panel. We thought that the tape gave out, but after closer inspection it literally ripped some of the paint off down to the bare, non rusted metal. We took the rest of the panels off and went through again a few days later. After we washed it she noticed scratches that weren’t there before….after closer inspection, we saw them EVERYWHERE. The wash caused hundreds of fine scratches down the entire length of the vehicle, and there are circular scratches on the hood from the brushes spinning and grinding in dirt in to the paint. She JUST bought this vehicle, and has pictures showing its flawless paint job. Someone obviously took a VERY dirty car through before us and the brushes weren’t cleaned properly- all of their dirt got ground into and ruined her new vehicles paint. You can clearly see and follow where the brushes moved, gouging her paint front To back. The few spots that the brushes missed don’t have any of the scratches, so they can’t claim that it wasn’t the brushes. Her tail lights were also perfectly clear, and now they’re all gauged to hell I contacted them via their website and tried going in in person and still haven’t heard back in over a week. We tried helping a local business and ended up ruining the vehicle that my girlfriends inheritance paid for. We were proud of it, and tried taking care of it properly. Now it’s scratched and So sad

Steer clear of this car wash. I ran my wife’s SUV through the wash back on October 15th. The wash caught the front lower bumper and pulled it off. My wife’s vehicle was in perfect condition with no issues. After speaking with the owner who then passed me off to a part time manager to handle this I was met with little communication. After weeks of waiting for a decision they stated they will not cover the $1900 damage. I was very patient through the very unprofessional communication. I ended up filing a lawsuit against the car wash because they refused to repair the damage that their wash caused. They absolutely do not take accountability for damage caused by their car wash. I had spoke to a couple of other individuals in the area that I know that said, they had similar issues with damage to their vehicle and the car wash also denying repairs. If you take a look at my profile, I have lots and lots of reviews on places with 99% being positive I would absolutely steer clear of this car wash if you want your car to remain in good condition.

Best Car Wash Around!!! I live on a dirt road and my vehicles are always dirty. Most places I’ve used in the past leave a nasty film on my truck even after multiple washes. Due North gets my truck SPOTLESS! I love it! I’m a bit of a clean freak and so the vacuums and the cloths are a major bonus. I really appreciate being able to basically detail my truck (not quite obviously). I wipe down the dash and doors, interior and exterior glass, run the floor mats through their scrubber and vacuum out all the gravel and dirt from the road. The people who work there have always been friendly and helpful. I appreciate their hard work and attention to detail. I’m a Due North Fan through and through.